Website Privacy Policy
Last updated: October 26, 2026
This policy covers westvillagepharmacy.com. How we protect your prescription and health records at the pharmacy is described in our Notice of Privacy Practices.
What we collect
Information you give us
- Refill requests: your name, date of birth, mobile number, prescription numbers, and whether you want pickup or delivery.
- Transfer requests: your name, mobile number, current pharmacy, best time to call, and whether you want delivery.
- Appointments: when you book a vaccine, fitting, or consultation, our booking form or Microsoft Bookings page collects your name, contact details, and the time you choose.
- Email: anything you send to rx@westvillagepharmacy.com.
Once a request becomes part of your pharmacy record, it is protected health information and is covered by our Notice of Privacy Practices.
Information collected automatically
Like most websites, our web host records basic technical information such as your browser type, the pages you visit, and your IP address, to keep the site secure and working.
We use Google Analytics to understand how many people visit, which pages they view, and whether they tap a button such as "Call" or finish a form. Google Analytics does not receive anything you type into our forms. You can block it with Google's opt-out browser add-on or your browser's tracking protection.
We do not use advertising pixels, and we do not share information about your visits with advertisers.
How we use it
- To fill your refill, transfer your prescriptions, schedule your appointment, or deliver your order.
- To call or text you about the request you made.
- To keep the website secure and fix problems.
We do not sell your information, and we do not use it for marketing without your written permission.
Calls and text messages
When you check the consent box on a form, you agree that West Village Pharmacy may call or text the number you gave us about that request, such as to confirm your refill is ready. Message and data rates may apply. Reply STOP to stop texts at any time, or call us. Consent is not required to fill a prescription.
How we protect it
- Forms on this site are sent over an encrypted (HTTPS) connection.
- Requests are stored in a secured database run by our website provider, and our pharmacy team is alerted through Microsoft Teams. Only pharmacy staff can view them.
- Regular email is not always secure. Please don't email detailed medical information. Call us instead.
Third-party services
Appointment booking is provided by Microsoft Bookings, and directions are provided by Google Maps. When you use them, their own privacy policies also apply.
Children
This website is not directed to children under 13. A parent or guardian should submit requests for a child's prescriptions.
Your choices
You can ask us what information you sent through this website, ask us to correct it, or ask us to stop contacting you. Call (215) 879-2520 or email rx@westvillagepharmacy.com.
Changes
If we change this policy, we will post the new version here with a new "last updated" date.